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 Sales and Refund Policy


 

Sales and Refund Policy

Thanks for shopping at Indulge in Gold. We appreciate the fact that you like to buy the cool stuff we do. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products, whether you’re at the Indulge in Gold Online, in an Indulge in Gold Retail Store, or on the phone with Indulge in Gold. (To make it easier to read, we will refer to these entities as the “Indulge in Gold” in this policy.)
As with any shopping experience, there are terms and conditions that apply to transactions at Indulge in Gold. By placing an order or making a purchase at Indulge in Gold, you agree to the terms set forth below along with Indulge in Gold’s Privacy Policy and Terms of Use.

Returns

We fundamentally believe you will be thrilled with the products you purchase from Indulge in Gold. That’s because we go out of our way to ensure that they’re designed and built to be just what you need. We understand, however, that sometimes a product may not be what you expected it to be. In that event, we invite you to review the following terms related to returning a product.

Importantly, the rights described in this policy are in addition to the statutory rights to which you may be entitled under the Australian Consumer Law and other applicable Australian consumer protection laws and regulations.

Please note there may be limitations on your right to return and obtain a refund for products, however these limits will always be subject to your statutory rights.

Generally we do not offer refunds on our products. The reason for this is because our products are made to order to the customers specifications. However, if you are unhappy with your purchase, you may return it and we will either fix the problem or offer you a store credit to the same value (minus the shipping and return shipping fee if applicable). Store credit will be offered at our discretion.

Please note the following:

  • Products can be returned only in Australia. Shipping fee and return shipping fee will be at the expense of the buyer.
  • Except where required under the Australian Consumer Law or other applicable consumer protection laws or regulations, the following products are not eligible for return: Indulge in Gold Gift Cards.
  • In the case of items returned with a gift receipt, Indulge in Gold will offer you an Indulge in Gold Gift Card or store credit equal to the purchase price of the gift, including tax and any other fees.
For complete details on how to return a product purchased at the Indulge in Gold Online Store please email us at info@indulgeingold.com.au

Wireless Services

Some Indulge in Gold products utilise wireless services that may incur extra costs and are governed by the terms of a separate agreement between you and your selected wireless service provider.

Pricing and Price Reductions/Corrections

With regards to pricing, Indulge in Gold reserves the right to change prices for products displayed at/on the Indulge in Gold website at any time, and to correct pricing errors that may inadvertently occur.

Order Acceptance/Confirmation For Online and Call Purchases

Once we receive your order, we’ll provide you with an email order confirmation. Your receipt of an order confirmation, however, does not signify Indulge in Gold’s acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we received your order. The Indulge in Gold website reserves the right at any time after receiving your order to accept or decline your order for any reason. If Indulge in Gold cancels an order after you have already been billed, Indulge in Gold will refund the billed amount.

Shipping & Delivery

Please review the Shipping & Delivery page to learn about how and when you will receive the products you purchased from the Indulge in Gold Store. Since the actual delivery of your order can be impacted by many events beyond Indulge in Gold’s control once it leaves our facilities, Indulge in Gold cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth delivery.

Product Availability and Limitations

Given the popularity and/or supply constraints of some of our products, Indulge in Gold may have to limit the number of products available for purchase. Indulge in Gold reserves the right to change quantities available for purchase at any time, even after you place an order. Furthermore, there may be occasions when Indulge in Gold confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered, Indulge in Gold will cancel the order and refund your purchase price in full.

Data Protection

By placing your Order, you agree that we may store, process and use data collected from your Order Form as set out in our Privacy Policy. You also agree that we may transfer such data to other companies in the Indulge in Gold group of companies. You may obtain a copy of the data held by us concerning you on request in writing. We reserve the right to charge an administration fee for processing such request. If any data held by us concerning you is incorrect, we will correct it on your written request.
Indulge in Gold Pty Ltd ABN 53 147 060 731 of 19 Langford Smith Close, Kellyville NSW 2155



Contact :
  • +61 (0) 2 8824 7496
  • +61 (0) 468 486 170
Email : Legal
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